🚨 Critical Numbers — Save These Now

These emergency numbers work from any phone in China (no area code needed). English-speaking operators may not be available — call MedTourNanshan concierge for assistance in English.

🚨 China Emergency Numbers

Free to call from any phone

🚔

110

Police

Report theft, assault, or any crime

🚒

119

Fire Department

Report fires or rescue situations

🚑

120

Ambulance

Medical emergencies

💡 Important Notes

  • These numbers are free from any phone (including phones without SIM cards)
  • Operators speak Mandarin only — have your hotel concierge or MedTourNanshan assist
  • Dial 110 for all emergencies if you're unsure which number to call
  • For medical emergencies, you can also go directly to a hospital emergency department

🏨 MedTourNanshan Concierge

Your dedicated English-speaking support line

🏥

MedTourNanshan 24/7 Concierge

+86 177-4202-6990

Available on WeChat, WhatsApp (via VPN), and international phone call. We can dispatch interpreters, arrange hospital visits, contact police on your behalf, and coordinate emergency services.

Email: info@medtourchina.net

🏥 Hospital Emergency Departments

24/7 emergency care in Nanshan District

🏥

Nanshan People's Hospital

Address: No. 89, Taoyuan Road, Nanshan District
Emergency: 24/7, Ground Floor, Emergency Building
Phone: 0755-2655-3111 ext. 62150 (Night Clinic)
English Service: Available at International Clinic

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🏥

Shenzhen University General Hospital

Address: No. 1098, Xuecheng Road, Nanshan District
Emergency: 24/7
Phone: 0755-2399-6314
Notes: Modern facility, English-speaking staff available

📋 Useful Non-Emergency Numbers

Service Number / Contact
Lost Passport (Embassy) Contact your country's embassy in Guangzhou or Beijing
Lost Credit Card Call your bank's international hotline immediately
Tourist Complaints 12345 (Shenzhen Citizen Service Hotline)
Directory Assistance 114 (Chinese only)
Time & Weather 12121 (Chinese only)
Shenzhen Bao'an Airport Info 0755-2345-6789

🏛️ Consulates & Embassies

Most countries' consulates for South China are in Guangzhou

Note: Shenzhen does not have many foreign consulates. Most countries maintain consulates in Guangzhou (approximately 2 hours by train or car from Shenzhen). For consular emergencies (lost passport, legal issues), contact your country's consulate in Guangzhou.

Countries with consulates in Guangzhou include: United States, United Kingdom, France, Germany, Japan, South Korea, Australia, Canada, India, Russia, Thailand, Singapore, Malaysia, Indonesia, Philippines, and many others.

MedTourNanshan can assist with contacting your consulate and arranging travel to Guangzhou if needed.

📋 Emergency Preparedness Checklist

Do these things upon arrival for peace of mind

☑️ Save MedTourNanshan concierge number in your phone: +86 177-4202-6990

☑️ Add WeChat contact: search phone number or scan QR code from concierge

☑️ Save your hotel's address in Chinese characters (ask front desk for a card)

☑️ Save your embassy's emergency hotline number

☑️ Keep a photo of your passport and visa on your phone

☑️ Note your hotel room number and floor

☑️ Share your itinerary with someone at home

☑️ Keep travel insurance documents accessible

☑️ Screenshot key addresses (hospital, airport) in Chinese

☑️ Carry your hotel's business card at all times

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Save Our Number — We're Here for You

MedTourNanshan concierge provides 24/7 emergency assistance, interpreter services, hospital coordination, and consular liaison for all our clients.

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